LOCAL AND INTERNATIONAL ORDERS:

Credit Card Payments:

We are using Stripe in our e-Commerce. We accept all major credit cards in our payment getaway. It is safe, secured and easy. No complicated registration and No unauthorized transactions.

Local Shipping (Islandwide):

We offer reliable local courier that can deliver your order(s) within 1-2 business days. Our local courier will sms or call you before delivery. You will also be provided of tracking #, if available. 

No missing items or unnecessary stories that you didn't receive the products in your mail box. ;) Our local courier will make sure you will receive your orders as soon as possible.

International Shipping (Worldwide):

Orders are sent via EMS in SingPost which may take 7-10 business days for regular shipping with tracking #. Shipping cost is reasonable but may take longer time than 8 days due to customs delays, weather, and other circumstances beyond our control. 

International Shipping and Handling Reminders:

To avoid inconvenience, please check all information and delivery address are correct. Once we send your order for delivery we will not be able to resend it to a different shipping address.

If the shipping is delayed due to strict customs and post office clearance that would need your signature to release the item please contact them directly. Shipping tracking number will be provided, if available.

The buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer’s country.

How do we place your order?

  1. If you will buy online from Monday to Friday, 6.00 am to 12 noon (Singapore time) we will process your order as soon possible before cut off and may possibly deliver the goods within the same day for local delivery. 
  2. If you will buy online from Monday to Friday after 1.00 pm (Singapore time) we will process your order within 12-24 hours. 

Once we received the payment and all your information for delivery we will prepare the products. All products are carefully checked and sealed before we send it for delivery.

The customer is responsible for any duties or taxes that may apply. We are not responsible for any customs’ issues in your country. It is the customer’s responsibility to negotiate or address for the release of their package in the event that it is held up by the customs. We can provide necessary papers and limited to commercial invoice and shipper information. Our information may not be good enough to help you to negotiate.

Cancellations / Return to Vendor Items.

Cancellations must be made before we send the order. If the order has not been shipped, a refund will be issued by the same method of payment the order was originally charged. We do not have return policy. Once our products are open or damaged it will be considered as sold. All cosmetics are not allowed to be returned for hygiene purposes. You can only receive a refund if you place an order in our website by mistake, or if the order has not been shipped.

Other information.

We do not accept order and payment by phone. If you have any questions regarding our products, how to use it, its benefits, or payment of method, etc you may visit our FAQ. If you cannot find an answer you may please contact us by e-mail at admin@kgodfroycosmetics.com or message us on sms, Whatsapp at +65 9241 5460.